Walker Hotel Greenwich Village
New York
Reseñas
Really lovely stay- beautifully decorated rooms, warm and welcoming staff and amazing location. I was there during a heat wave and the a/c worked very well. Would definitely stay here again!
My friend and I flew in from Nashville, Tennessee, and from our very first interaction with the front desk staff especially Aliyah we knew we had made the best decision. She was an absolute gem:personable, attentive, and professional. She is truly top-tier when it comes to customer service, which, as someone who has worked in customer service for over 30 years, is a rare find these days. Give that woman a raise! The hotel was gorgeous, relaxing, and incredibly accommodating. I will definitely be back and will absolutely stay with you again. Thank you for making my NYC trip so memorable!
For the price, this hotel was a major disappointment. There are definitely some charming touches. The lobby lounge area is cute, the restaurant and bar are beautiful, and the bathroom was surprisingly spacious. The terrace was also a nice feature, even if the view wasn't much to write home about. Unfortunately, style seemed to come at the expense of practicality. The room itself was extremely small, there was no refrigerator, no extra blanket, and the nightstands were so tiny that once you added the lamp and phone there was barely room for a glass of water. The air conditioning throughout the building struggled during a very hot weekend, leaving common areas uncomfortably warm. Service was equally underwhelming. The front desk staff were not especially welcoming, no information about amenities or Wi-Fi was provided at check-in, and when an alarm went off on our floor around 10 p.m., there was no communication from the hotel about what was happening. There were also a few design choices that made me question whether anyone actually stayed in these rooms before approving them. The shower controls are positioned so you have to step into the shower to turn it on, guaranteeing an unexpected splash. The wall-mounted shampoo, conditioner, and body wash dispensers were also unusable during our stay. This isn't a bad hotel. It's a cute hotel. But at roughly $1,000 per night, "cute" isn't enough. I expected comfort, thoughtful service, and attention to detail. Instead, it felt like I was paying luxury prices for a hotel that still hadn't worked out the basics.
“Boutique hotel” is being used here as an excuse for too much. The location is excellent, and to be fair, the food quality in the restaurant was good. But beyond that, this hotel seems much more focused on style than on the basics of a comfortable stay. When we arrived, there was no doorman, just a homeless man standing at the entrance, and there was no clear or welcoming way to get to the lobby. You have to figure out on your own that you need to take one of two elevators and go down through what feels like a jazz club, which is a strange and awkward first impression when you’re arriving with luggage. The rooms are extremely small, even by New York standards, and not especially well designed for actual travelers. More importantly, the room was dusty. The obvious surfaces may have been wiped down, but beyond that it looked like many areas had not been properly cleaned in many, many months. There is almost nowhere to put your luggage, and a simple luggage rack would make a huge difference. There are very few usable surfaces, and the bathroom is tiny, with nowhere to place clothes while showering. To make matters worse, there is an oversized trash can in the bathroom that is constantly in the way. There is a dresser/bureau, but it’s partially wasted space because it’s been stuffed with robes most people will never use, instead of leaving more practical room for guests’ belongings. The hotel also plays games with how it presents its amenities. There is no in room coffee, which is a basic expectation at this price point. They advertise an “in room minibar,” but in reality it is mostly just a basket of snacks. They also make it sound like they are generously giving you $25 per day toward the restaurant and $10 per day toward the minibar, but what they do not make clear is that they are effectively charging you about $40 a day for those credits. That is not a perk. That is a forced charge dressed up as a benefit. And the billing in general is not transparent. There are too many hidden fees, and then taxes layered on top of those fees, which leaves you feeling nickel and dimed. Other disappointments: • The view was poor • The air conditioning did not work during our stay, even though it was around 80 degrees • The restaurant was closed one day for a private event • Room service felt amateurish • Be prepared to pay an absurd amount for basics, including roughly $45 for a pot of coffee for two Overall, this place feels like a hotel that is taking advantage of the “boutique hotel” label to justify cramped rooms, weak service, and overpriced extras. Good location, decent food, but not nearly enough to make up for everything else. Bottom line: stylish branding, but not a particularly comfortable or well run stay.
Hotel is well designed with a beautiful art deco aesthetic, but is missing on a few service w/staff mixed (some great, some poor). We checked in at 4p with a fair number of bags. There was no porter - we were informed his hours end at 3p which makes little sense given that’s check-in time - and while one of the front desk staff was nice, neither were particularly helpful given the number of bags w/the other seemingly content playing solitaire. Room itself was fine, though the chair and a few other items were torn up. We requested a coffee maker and a kettle. Both were brought but the coffee maker was only brought with decaf, which wasn’t a great surprise at 5a before heading out for our flight the next day. AC unfortunately didn’t work and room was quite stuffy as a result. This only became evident late into the evening where no longer easy to move or fix. Overall, great aesthetic, great cafe. Mixed staff and missing the basics of what you’d expect for a 4-star hotel at north of $500 a night.
