Canal Loft Hotel
New York
Reseñas
Internet is in and out, the room has multiple cracks and holes. No desk, very minimal plug accessibility. Even the bed and towels had stains! I definitely would NOT stay here unless you don’t give a damn and on a budget. You want just a shower and a bed well the this is your spot. Otherwise stay away. They don’t clean your rooms or empty the trash daily. There aren’t any phones in the rooms either you have to go downstairs to request for more toilet paper or a change in towels. Yes it is located very close to subways and pastry places but it is like a 1 star hotel.
My stay at the Canal Loft Hotel ended up being a genuinely pleasant surprise, especially after reading some of the previous reviews that honestly made me a bit uneasy before arriving. I had seen multiple comments mentioning bedbugs, cockroaches, dirty conditions, and rude or unprofessional staff—but my experience was quite the opposite. From the moment we arrived, the service stood out. The attendant at the front desk kindly offered to hold our bags while we explored the neighborhood before check-in, which was a great start to our trip. When it came time to check in, we were only charged our booking fee—there was no unexpected $100 cash or card deposit like some reviews had mentioned (honestly, I don’t feel bad. A deposit would have been unexpected as any hotel requires this from where I am from). We reserved a two twin bed room and were pleasantly surprised by how spacious it was, as well as the amenities included, which were a Refrigerator freezer combo, microwave and even an iron if needed. The bathroom, in particular, exceeded our expectations in size and comfort. some reviews noted that the plumbing was loud and locked hot water. We did not encounter any bedbugs, cockroaches, or cleanliness issues ( believe me I looked and even brought a light to be sure) of that nature, Nor did we experience any loud plumbing or lack of hot during our stay. The only minor downside was that one of the comforters had noticeable oil stains, but considering the price point of the hotel, it wasn’t something we felt detracted significantly from the overall experience. There were also concerns in past reviews about the area being sketchy at night or dealing with loud, unruly people. Personally, we didn’t experience any of that. While it’s possible that things vary depending on the time or day, our stay felt safe and uneventful in that regard. I will say that we didn’t stay in the hotel often as we were too busy exploring the areas and sightseeing, which is what we came there for. During a midday nap, you could hear the trains and the locals living life as well however, I felt that to be part of the New York experience. The hotel’s location is also a big plus, with easy access to multiple public transportation options, making it very convenient to get around the city. The staff deserves special mention—every one of the three attendants we interacted with was polite, courteous, and helpful, especially when it came to navigating the area. On our checkout day, we asked if it would be possible to extend our checkout from 11 AM to noon since our flight wasn’t until 3 PM. The receptionist was very accommodating and happily granted the extension - with no extra charge. One thing worth noting: we did see two extremely large rats outside, roughly the size of a six-month-old kitten. This was the middle of the night around 2 a.m.- While that was definitely startling, it seemed more reflective of the city environment—especially with garbage left out for collection—rather than an issue with the hotel itself. Overall, despite some of the negative reviews we had read beforehand, our experience was positive. For the price, location, and level of service we received, we felt the stay was well worth it and would consider returning. The only tip of encouragement I could offer management staff would be that emergency exit plan should be located throughout the building as well as on the door of the individual rooms. It is my knowledge that if there have been an emergency event, such as a fire, we would not have known how to exit the hotel other than the elevator, which could’ve been problematic.
