The Mark Hotel
New York
Anmeldelser
My recent stay at The Mark Hotel in New York was exceptional, but what truly made it unforgettable was the extraordinary level of care and dedication shown by the team. I would like to extend my deepest gratitude to Maria Wittorp and Timoleon Giannakoudis, who went far beyond what anyone could reasonably expect. When one of our suitcases went missing after being shipped, they immediately took ownership of the situation and treated it as though it were their own. Rather than simply offering advice or directing me elsewhere, they personally followed up with FedEx, coordinated tirelessly with the New Jersey facility, and remained persistent until the suitcase was located. Their professionalism, determination, and genuine compassion turned what could have been an incredibly stressful experience into one that reaffirmed what true luxury hospitality is all about. They kept me informed throughout the process, never gave up, and demonstrated an unwavering commitment to ensuring everything was resolved. It is rare to encounter individuals who care so deeply about their guests’ well-being. Maria and Timoleon are outstanding ambassadors for The Mark, and their dedication reflects the highest standards of service excellence. They transformed a difficult situation into an experience that left me feeling genuinely valued and cared for. The Mark is rightly regarded as one of New York’s finest hotels, not only because of its beautiful property and impeccable amenities, but because of remarkable people like Maria Wittorp and Timoleon Giannakoudis. They exemplify the very best of hospitality, and I cannot thank them enough for their kindness, professionalism, and unwavering support. I wholeheartedly recommend The Mark to anyone seeking not just luxury accommodations, but a team that truly cares about its guests. Maria and Timoleon deserve the highest recognition for the exceptional service they provide. They are an absolute credit to The Mark, and I look forward to returning.
Value for money it is not. The lobby is very unappealing and not welcoming, so that there is not any inclination to hang out in the lobby waiting for your partner or guest or anyone else. Furthermore the hotdog stand outside means everything in the front of the ground floor including the bar smells of hotdog. Which frankly has the opposite effect of coffee. The dining room is perhaps the most disappointing feature. Very dark and dingy and overall unappealing. I went in there and a woman was eating a takeaway pizza out of a box next to me while I paid $12 for a ginger ale. The proximity to the park is the main plus. If you stay in your room that is a plus too. Outside the rooms the hotel is a disappointment and it's hedonistic utility is low. They make much of the John Lobb shoe cleaning service but the guy said he could not clean my suede shoes! I am hoping never to stay again.
